Welcome to the new MistyMate:

Shipping Information

General Information
It is the intention of Misty Mate to provide you with the greatest service possible. The company has put forth the effort to provide the following information with your order:

  • Order Confirmation
    The Order Confirmation will be provided to you via email within minutes following your order submittal.
  • Order Receipt
    The Order Receipt will be sent to you via email after your order has entered the Misty Mate system. This should occur within one (1) business day of submitting your order (with the exception of national holidays).
    Note: Misty Mate will ship your order within two (2) business days of your Order Receipt. However, pending orders (see General Disclaimers) may result in further delays. If your order is received as pending, Misty Mate will attempt to contact you the same day of your Order Receipt.
  • Tracking Information
    The Tracking Information will be sent to you via email after your order has been retrieved by the designated carrier (determined by Misty Mate on a case-by-case basis).

Misty Mate ships orders Monday – Friday. Shipping staff is not available to ship on Saturday, Sunday or on national holidays.

All shipping methods available in the checkout process are noted with the number of business days in which your order will be delivered after it has been shipped by Misty Mate.

Please keep in mind when choosing your shipping method that it may take up to two (2) business days from your Order Receipt for Misty Mate to fill and ship your order.

Misty Mate has various shipping methods available to best suit your needs. Misty Mate, at its own discretion, will determine a designated carrier for your order. This is determined on a case-by-case basis. If the shipping address you provide with your order does not accept deliveries from a particular carrier or if you know of a particular carrier that does not offer delivery service to that shipping address, please disclose this specific information in the “Comments” section you will find in the checkout process.

Any and all specific information or instructions about your order should be provided in the “Comments” section you will find in the checkout process. This is the preferred method of contact for concerns regarding your order however email or telephone contact is acceptable as well.

Misty Mate products are an excellent gift idea for anyone and can be given for virtually any occasion. If you are ordering Misty Mate products as a gift, please feel free to include a gift message in the “Comments” section you will find in the checkout process. Your message will be featured on a copy of the Sales Order, which is included with every order. Please note that Misty Mate does not offer gift receipts although they can black-out the sales prices at your request.

General Disclaimers
All billing and shipping information must be truthful and accurate. Providing any untruthful or false information is a breech of the Misty Mate Terms of Use Policy. We may also require additional information be provided prior to approving any order. Misty Mate, Inc. reserves the right, at its sole discretion, to refuse or cancel any order for any reason.

Domestic Orders (orders shipping within the United States)
Misty Mate defines a domestic order as any order that is to be shipped within the fifty (50) United States. Therefore any orders shipping to any of the U.S. Territories, Mexico, Canada, South America, Europe, Asia, Africa, Australia or Antarctica are considered international orders. Please see the section on International Orders for further information.

Misty Mate offers three different shipping methods for domestic orders to best suit your needs: Standard Shipping (7-10 days), Quick Shipping (3-4 days) and Gold Shipping Service (1-2 days). Each shipping method has its own shipping rate which will reflects the size and weight of the items in your Cart.

To determine how much each shipping method will cost for your particular order, you must begin the checkout process. Simply enter your shipping address and contact telephone number. Then, select the shipping method in which you would like a quote. Click the “Continue” button on the bottom right of the checkout screen. After the screen updates, there will be a gray box displayed at the top right which will show your order subtotal, shipping total, any applicable taxes (for Arizona residents only) and your order total.

Please note that all military addresses are considered domestic. For detailed information, please reference the section on Military Orders.

International Orders (orders shipping outside the United States)
Misty Mate defines international orders as any order that is to be shipped outside the fifty (50) United States. Therefore any orders shipping to any of the U.S. Territories, Mexico, Canada, South America, Europe, Asia, Africa, Australia or Antarctica are considered international orders.

Misty Mate offers one shipping method for international orders: International Shipping (8-12 days). This shipping method has its own shipping rate which reflects the size and weight of the items in your Cart. International orders will only be validated if the International Shipping (8-12 days) shipping method is chosen. To avoid pending order delays, please be sure to choose the International Shipping (8-12 days) shipping method when submitting your order.

To determine how much the International Shipping method will cost for your particular order, you must begin the checkout process. Simply enter your shipping address, contact telephone number and country. Then, select International Shipping (8-12 days) as your shipping method. Click the “Continue” button on the bottom right of the checkout screen. After the screen updates, there will be a gray box displayed at the top right which will show your order subtotal, shipping total, and your order total.

International Orders may be subject to duties issued by Customs Officials. It is the company’s intention to adhere to the standards and laws set forth by Customs Officials. MISTY MATE IS IN NO WAY AFFILIATED WITH CUSTOMS, AND THEREFORE DOES NOT CLAIM RESPONSIBILITY FOR ANY ADDITIONAL FEES THEIR OFFICIALS MAY REQUIRE.

Please note that all military addresses are considered domestic. For detailed information, please reference the section on Military Orders.

Military Orders
Misty Mate, Inc. is very proud of all our service men and women in the Armed Forces. We are grateful for the sacrifices they and their families make to ensure our freedoms, here and abroad. Any of the Misty Mate Personal pumps and products are available to ship overseas.

Misty Mate defines military orders as any order that is shipped to a military service member at an APO, FPO or other military coded address.

Misty Mate offers one shipping method for military orders: Standard Shipping (7-10 days). This shipping method has its own shipping rate which reflects the size and weight of the items in your Cart. Military orders will only be validated if the Standard Shipping (7-10 days) shipping method is chosen. To avoid pending order delays, please be sure to choose the Standard Shipping (7-10 days) shipping method when submitting your order.

To determine how much the Standard Shipping method will cost for your particular order, you must begin the checkout process. Simply enter your shipping address, contact telephone number and choose US United States for the country. Then, select Standard Shipping (7-10 days) as your shipping method. Click the “Continue” button on the bottom right of the checkout screen. After the screen updates, there will be a gray box displayed at the top right which will show your order subtotal, shipping total, and your order total.

Please follow the proceeding instructions during the checkout process:

  • Shipping Information (information for the person you are sending TO – can be provided to you by your service member)
  • Payment Method (Visa, Mastercard, Discover or American Express)
  • Billing Address (information for YOU - your credit card billing information)
  • First/Last Name: Full military name including Title/Rank
  • Street Address 1/Street Address 2: Use these two lines to include the location codes (can be provided to you by your service member
    Note: Please be sure to include all punctuation “ – “, “ / “ , etc.
  • City: APO
  • State: AE
  • Zip Code: Use military postal code
  • Country: US United States
  • Shipping Method: MUST BE “Standard Shipping (7-10 days)”
    Note: Your order will be shipped via USPS First Class Mail or USPS Priority Mail depending on the size of your order. This is currently the fastest rate Misty Mate is authorized to ship packages to service members.
  • Chose “Other”
  • Fill out appropriate information for credit card verification