Welcome to the new MistyMate:

Sales Policy

General Disclaimers:

All billing and shipping information must be truthful and accurate. Providing any untruthful or false information is a breech of the Misty Mate Terms of Use Policy. Misty Mate, Inc. reserves the right, at its sole discretion, to refuse or cancel any order for any reason. If, for any reason, you would like to cancel your order, you must notify Misty Mate, Inc. prior to seasonal shipping cut-off times. Failing to do so will result in order fulfillment. Please see Return and Exchange Policy for further details.

Some situations may result in a pending order including lack of product availability, inability to complete the sales transaction and other inaccuracies or errors regarding the information supplied during the checkout process. We may also require additional information be provided prior to approving any order. A Misty Mate representative will contact you if your order is pending. If your order remains in pending status without any contact with Misty Mate for more than ten (10) business days, Misty Mate retains the right to cancel the order without further notice. If any funds have been charged prior to cancellation, Misty Mate will issue a refund based only on the original payment method in which the order was placed.

Returns:

If you have purchased a Misty Mate product from MistyMate.com or from a Misty Mate Customer Service Representative, you are granted a ten (10) business day period from the date of purchase to initiate contact with Misty Mate, Inc. in regards to a return. Please contact us via telephone or email as soon as possible to obtain a RMA number, if applicable. Refunds will only be issued if a RMA number has been obtained from Misty Mate, Inc. The product you wish to return must be in Resalable Condition in order to receive a full refund. Resalable Condition is defined upon the following terms:

• Product must be cleaned thoroughly. • Product must be completely dried from any water or usage prior to return shipping. • Product must include all of the original parts and accessories that were originally included. • Product must not be altered, serviced, upgraded or expanded from its original form. • Product must not be damaged by operating outside guidelines for which it was designed and intended by Misty Mate. • Product must not be damaged caused by accident, misuse, stress, negligence, fire, water damage or other external causes. • Product must not be modified to significantly alter its functionality or capability. • Any and all original Misty Mate logos and trademarks must be on the product.

Misty Mate retains the right to determine whether the returned product meets the Resalable Condition standards as stated above. IF THE RETURNED PRODUCT DOES NOT MEET THE RESALABLE CONDITION STANDARDS, IT MAY RESULT IN REFUSAL TO YOUR REFUND REQUEST. Misty Mate will issue a refund based only on the original price and payment method in which the order was placed.

Exchanges:

If you have purchased a Misty Mate product from MistyMate.com or from a Misty Mate Customer Service Representative, you are granted a ten (10) business day period from the date of purchase to initiate contact with Misty Mate, Inc. in regards to an exchange. Please contact us via telephone or email as soon as possible to obtain a RMA number, if applicable. If your exchange results in a partial refund, it will only be issued if a RMA number has been obtained from Misty Mate, Inc. The product you wish to return must be in Resalable Condition in order to be eligible for an exchange and/or partial refund. Resalable Condition is defined upon the following terms:

• Product must be cleaned thoroughly. • Product must be completely dried from any water or usage prior to return shipping. • Product must include all of the original parts and accessories that were originally included. • Product must not be altered, serviced, upgraded or expanded from its original form. • Product must not be damaged by operating outside guidelines for which it was designed and intended by Misty Mate. • Product must not be damaged caused by accident, misuse, stress, negligence, fire, water damage or other external causes. • Product must not be modified to significantly alter its functionality or capability. • Any and all original Misty Mate logos and trademarks must be on the product.

Misty Mate retains the right to determine whether the returned product meets the Resalable Condition standards as stated above. IF THE RETURNED PRODUCT DOES NOT MEET THE RESALABLE CONDITION STANDARDS, IT MAY RESULT IN REFUSAL TO YOUR EXCHANGE AND/OR PARTIAL REFUND REQUEST. Misty Mate will apply a credit for your exchange based only on the original price you paid for the product. Any additional payments will be applied to the original payment method in which the order was placed.

Pricing:

If Misty Mate, Inc. reduces its prices on any item you have ordered within ten (10) business days of the date of purchase, you may request a price adjustment. The adjustment will result in a refund that will be applied to the original payment method in which the order was placed. The refund amount will be equal to the difference in the price originally paid for the item and the current price of the item.